falconacoustics.co.uk

TERMS AND CONDITIONS

1.   Definitions

These Terms and Conditions govern the use of www.falconacoustics.co.uk website (the "site") and are known as the Conditions.  By using this site and/or placing an order with us you agree to these Conditions, which can change at any time and any revised Conditions shall apply to orders received from the date and time of uploading the revised Conditions on to the site. The Conditions shall be construed according to the Law of England and shall be subjected to the jurisdiction of English Courts only.  Please ask us before placing any order if you have any queries, it is your responsibility to make sure that what you order is what you want or need. Passive components can be sourced from a variety of manufacturers and may be generic unless a specific component make is shown in the product title.

 2.   Use of the website

2.1   Your use of falconacoustics.co.uk or of any information on the website is entirely your responsibility and at your own risk  for which we will not be liable.

2.2   All copyrights and trademarks on falconacoustics.co.uk are acknowledged on the website.  Any manufacturers names are used for reference purposes only.

2.3   We also provide links to other websites for your convenience to provide further information. This does not give any endorsement of the linked websites or responsibility for their content.

3.      Who we are

3.1  falconacoustics.co.uk is the website of Falcon Acoustics Ltd. trading as Falcon Acoustics and Falcon Loudspeakers Registered in England and Wales Company No. 7109914  VAT Registration Number GB 990 1501 32

Our Registered Office and Trading Address is:

Mallories, Pound Lane, Stanton St. John, Oxfordshire, OX33 1HF, United Kingdom

Our telephone contact number is +44 (0)1865 358001

Our email address is sales@falconacoustics.co.uk

 4.     Prices & Payments

 4.1   Prices shown on the website are quoted excluding and including VAT to help you. Prices are subject to change without notice. Payment for goods ordered is always taken at the time the order is placed.  Payment for goods can be made through the website by most Debit or Credit Cards and Paypal through our online Sagepay payment system , excluding Amex.  You can also pay us directly by Paypal or Bank Transfer. A charge of 4% will be added to orders not placed through the website where paid by Paypal to meet Paypal transaction handling fees. We do not offer Credit Terms. Please note that we do not accept personal cheques except by special arrangement.  All Credit and Debit card payments are subject to authorisation and validation by the issuing bank.  A charge of £25 will be made each time a cheque has to be Represented for Payment. Payments for discounted Drivers Sets must be made by Credit or Debit Card.

 5.     Security and Personal Information

5.1   Your name, address and credit card information that you provide is kept 100% safe and secure when you shop online at falconacoustics.co.uk.  All credit or debit card details are fully encrypted and can not be read by anyone other than falconacoustics.co.uk., thus avoiding any unauthorised use or fraud. falconacoustics.co.uk and the payment gateways we use are certified fully PCI-compliant for your security.

5.2   We do not share your personal information with anyone else, and we never provide or sell customer information to third parties.

5.3   We will use your personal information to enable us to process any order you place with us and also to send you information by email from time to time about us and our products unless you have informed us that you do not wish to receive further information about us and our products.

5.4   This site needs cookies to operate and will issue a cookie to you for you solely to be able to use the site or purchase from us.  When you register your account details with us, or with any subsequent use of the site you grant permission and consent for this cookie to be placed on your computer.

5.5   Stock is defined as items in UK or distributor stock. Items held in distributor stock or specially made or assembled to order are defined as Special Order items, and are subject to delivery times as specified in Paragraph 6.2 of these Terms and Conditions.

6.      Delivery/Postage Charges

It is your responsibility to be available for deliveries to the shipping address provided by you at the time of purchase after shipping is advised which will always be by email. We provide you with an online tracking number where a courier is being used so you can monitor the progress of your consignment at all times. If there is a possibility of your not being available for delivery e.g. while at work, we recommend using an alternative e.g. office/work address as a shipping address for delivery.  In the event of non--delivery Paragraph 6.3 below applies at all times.

6.1   Despatch of items held in UK stock is normally by post within 4 working days from receipt of order or cleared funds. We will acknowledge your order by email and also confirm despatch by email to your registered e-mail address.  Where a courier service is used we will advise you of tracking information upon despatch again by email.  If for any reason there is going to be a delay in despatch we will contact you as soon as possible.  Current Postage and Packing charges are as shown on the website.  We are unable to accept any responsibilty for shipping delays once your goods have been despatched and left us and are then outside our control, Courier transit times are advisory only, and  Royal Mail postal delivery times published on their website are similarly advisory only and not guaranteed. Free UK Delivery only applies to items specifically showing Free UK Delivery, any other items in the order will have published delivery charges applied.

6.2   For Special Order items, you will be advised of our best estimate of likely delivery time when ordering before payment. Estimates of delivery times are for UK deliveries only, non-UK deliveries usually take longer. Please note Paragraphs 7 and 8 of these Conditions before placing your order.  You accept the estimated delivery time given when placing the order.

6.3   In the event of non-delivery after 30 days (UK only) or 45 days (all other countries) from notified shipping, please email and we will either replace or refund the item.  We will not replace or refund any item that is sent to a shipping address that you have entered incorrectly when purchasing or differs from your registered billing address or that is a c/o address. Previously shipped items returned to falconacoustics.co.uk requiring re-consignment resulting from non-delivery due to couriers being unable to obtain a signed delivery receipt at the correct supplied shipping address will only be undertaken following payment of the appropriate shipping charge again plus any return shipping fees falconacoustics have incurred. It is your responsibility to ensure that you are available for delivery by using the tracking number supplied in the Shipping Confirmation email and the appropriate courier website.

7.       Your Right to Cancel your Order

7.1   Where an UK stock item is pre-ordered, you can cancel your order at any time before you are notified that the goods are ready for despatch.  Where you have ordered a Special Order item, the conditions of Paragraph 6 and 7.3 apply to your order. Orders cannot be cancelled after we have confirmed Shipping but before receipt by you.

7.2        Cancellation of Your Order and Charges

7.2.1     A cancellation of any order howsoever paid excluding items detailed in Paragraphs 7.3.1 and 7.3.2 received more than 24 hours from the time of placing the order defined for all purposes as the time the order is accepted on the site and an Order Confirmation email generated will incur a 15% administration charge plus any return money transfer fees howsoever incurred which will be deducted from any monies refunded.  All cancellations must be received in writing by letter or email, a telephone call advising of the cancellation of an order is not sufficient.  You cannot cancel your order after we have confirmed Shipping but before receipt by you.

7.3       Because of the nature of the goods we sell, we will not make any refund in the event of cancellation of any Special Order item received more than 24 hours from the time of placing the order howsoever paid of items as detailed in Paragraphs 7.3.1 and 7.3.2 unless and only when a period of 28 days has elapsed from the time and date of placing the order and despatch has not been confirmed by us to you

or

where we have advised you that we cannot supply the goods.

Orders for items as detailed in Paragraphs 7.3.1 and 7.3.2 cancelled less than 24 hours from the time of pacing the order will incur a 15% administration charge plus any return money transfer fees howsover incurred which will be deducted from any monies refunded.

7.3.1.   Where you have ordered any item which is being custom made or assembled by us or a supplier for you.

7.3.2.   Where you have ordered a Special Order item (a back-order item is defined as one where you are notified we do not have stock to fulfill your order and delivery is advised as estimated from 7-10 days at the time of purchase).

8.       Returns and Refunds

8.1       At falconacoustics.co.uk. we want you to be happy with your purchases.   Occasionally though, we know you may want to return items.

8.2       In accordance with EU Distance Selling Regulations we will refund all money paid for a purchase by UK and EC customers including any postage and packing charged where supplied goods (excluding any items detailed in Paragraphs 7.3.1-7.3.2) are advised to us within 7 days of receipt as being returned. Returned goods must be received by us in the original packing and in as 100% new condition as supplied within 14 days of advice of return. This right of refund only applies to UK and EC customers. Items detailed in Paragraphs 7.3.1-7.3.2 are hereby specifically excluded because of their nature from the EU Distance Selling Regulations.

8.3       Where any goods supplied by us are received in a damaged condition, you must sign a delivery receipt for them as "damaged" and notify us by email with photographs within 24 hours. If you sign for goods without any written note, comment or qualification they are deemed to be accepted by you as in good condition by both Falcon Acoustics and the delivery service used.

8.4       We will not make any refund where an item is returned that has been used, connected, altered, damaged, misused, leads or terminals bent, or wrongly connected, or where we determine at our absolute discretion on return that you used, connected, altered, damaged, misused or wrongly connected any item. Loudspeaker drive units are supplied in good faith to perform in accordance with manufacturer's published criteria and any drive units returned which are believed to fail to meet manufacturer's published criteria will be returned to the manufacturer at the buyers expense for testing and only if such returned units are reported by the manufacturer to fail to meet their published criteria and whose report shall be binding on both falconacoustics.co.uk and the buyer will a refund be made.

8.5       Please note that we are unable to accept cancellation of, or returns for, any digital items once downloading has commenced.

8.6       Loudspeaker drive units may be supplied in OEM packaging or retail packaging depending on how they are supplied by the manufacturer.  This is not a valid reason for return.

8.7       We do not supply goods on a Sale or Return basis. Items with free shipping or with shipping included in the final price paid that are agreed as purchased in error and returned for refund shall have our shipping costs incurred in shipping to you deducted from any refund.

10.      Non-EU Customers

10.1   If your delivery is to a country outside the European Community ( EU) , you are responsible for all import taxes and customs duties incurred. We will not accept goods returned back to us due to non-payment of Import Duties or make any payment pursuant thereto and we will not refund any monies paid by you in such circumstances.

11.   RoHS

11.1   Our main range capacitors and resistors are specified as RoHS compliant, and we offer stock of non-compliant items intended for repair use. All Falcon's solid core inductors use self-bonding enamelled copper wire in a range of thicknesses to suit the specification, and are rated to industrial temperatures. All our inductors are RoHS compliant. RoHS compliant items conform to Directive 2002/95/EC of the European Parliament - Restriction on use of Hazardous Substances.  All new loudspeaker units supplied are RoHS compliant.

(Ed. 19/6/2011)